Shipping

1. Shipping Rates:

• Our flat-rate shipping fee is $9.95 for all orders within Australia.
• Additional charges may apply for express shipping or other special delivery requests.
• We also offer free shipping on orders over $150

2. Shipping Times:

• Orders are processed and shipped within 2 business days of the order placement.
• Shipping times vary depending on the destination and the shipping method selected.

3. Tracking Information:

• Once your order has been shipped, a tracking number will be provided to you via email.
• You can use this tracking number to monitor the status and location of your package through the Australia Post website or mobile app.

4. International Shipping:

• We ship to most countries and our flat-rate international shipping fee is AUD $20
• We also offer free international shipping on orders over AUD $150

5. Shipping Address:

• Please ensure that the shipping address provided during checkout is accurate and complete.
• We are not responsible for any delays or issues arising from incorrect shipping information provided by the customer.

9. Contact Information:

• If you have any questions or concerns regarding our shipping policy or your specific order, please contact our customer service team at carapaceau@gmail.com

10. Policy Updates:

• We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By placing an order with us, you agree to abide by the terms and conditions outlined in this shipping policy. Thank you for choosing Carapace.