Returns

Returns Policy

Thank you for shopping with Carapace. We strive to provide high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help you.

Returns

You have 20 days from the date of purchase to return any unused item(s) for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging with any tags still attached.

Exchanges

If you would like to exchange your item(s) for a different size, color, or style, please contact our customer service team at carapaceau@gmail.com to initiate the exchange process. We will do our best to accommodate your request, subject to availability.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 7 business days.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defect in the product or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Exceptions

Please note that certain items may not be eligible for return or exchange, including:

  • Items marked as final sale
  • Undergarments
  • Items that have been customized or personalized

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at carapaceau@gmail.com to request a return authorization.
  2. Package your item(s) securely, including a copy of your original order confirmation or packing slip.
  3. Ship your return to the address provided by our customer service team.

Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact us. We here to assist you.

Thank you for choosing Carapace. We appreciate your business and hope you enjoy your shopping experience with us.

Transparency

We source all of our materials from industry leaders that prioritize sustainable and ethical practices. We pride ourselves on sourcing the highest quality recycled fabric to use in our products. The material is then moved to our factory in China for production. Click below to explore one of our suppliers Green Forming initiative.

Responsibility